Zumo User Forums

Thanks jfheath . But with a 396/395 we can not connect both USB charger and put it in the cradle (unless you cut the cradle to leave a slot for the USB cable). My GPS was showing on laptop the very same morning, fully charged. It is just after I deleted some favorites, and wanted to edit them on Bas...

This is what I'm doing now. But I have a motorcycle road trip in Baja California, starting this Friday, and need a GOS before this date. I was hoping to fix it before.

Thanks guys for your replies. I contacted Garmin support, my GPS is 20 days old! As I mentioned, this is NOT related to laptop nor cable, since: - I tried with a different laptop, same issue - I tried with different USB cables, same issue - I CAN connect my previous Zumo 395 with same laptop, same U...

Thanks but it's not that.
I know for years to stop and not start at boot Garmin Express.
I have no other program using the USB port.

As I wrote, I tried with a different laptop (no Garmin softwares installed) and same thing, can't see in file explorer the GPS.

Hello all, There was a similar topic here: https://www.zumouserforums.co.uk/viewtopic.php?t=1688&start=10 Everything was fine until this morning, for unknown reason. New GPS 396 (received a month ago) Updated. Works on Wifi. Was working fine on laptop (Basecamp, Garmin express and file explorer)...

Hello all, I have the exact same trouble. I can connect my previous GPS 395 with the same USB Cable, same port, everything works fine. But with my 396, can't see the USB storage anymore. I factory reseted the 396, same issue. I tried the MASS storage solution as per jfheath , same issue I hold the s...