Basecamp crashes when initializing

[griff]

Well, went to open a gpx file with version 4.6.2 and Basecamp wouldn't open. Came up with the error message to install the newer version of Basecampl 4.7.3. I have tried uninstalling 4.6.2, reinstalling it, even installed 4.7.3. Nothing. All I get is the error message to install 4.7.3 after Basecamp stops initializing. Don't know where to get next. I am running Windows 10. Any help is appreciated. Will probably call Garmin tomorrow if I don't get this solve. I can still open files with Mapsource, but I like Basecamp.

[khunpaul]

Did you try opening other gpx files?
How about opening with Mapsource then saving with M/S as a new name? Then try again in B/C
Have you tried as an experiment creating a new gpx file from existing Basecamp data, then trying to open that file?

[griff]

Thanks for the response. No gpx file opens with Basecamp. Saved a gpx file opened with Mapsource under a new name. Basecamp failed trying to open. Created a new gpx file from Basecamp data (opened with Mapsource obviously), saved and then tried to open with Basecamp. Nuttin.

[rbentnail]

I'm confused..... You say Base Camp crashes but you're using it to attempt to open a file?

[griff]

Yep, when initializing it crashes. Talked to Garmin support. They gave me some instructions for changing the registry. No go. Played around and found out if I deleted the database folder in the path down through users Basecamp fired right up, but with no data. I ran my last backup file and it worked. So for some reason my database file got corrupted and wouldn't let Basecamp open up. Only problem is I hadn't backed up for a couple of momths, so I lost some stuff. Oh well.

[ondras76]

can you exactly what file you delete, I have the same problem. Thank you!

[ondras76]

so i found a solution. Helped to delete POI directory in ZumoXt.