Zumo XT2, Phone Calls and Tread - Reported problem

[jfheath]

Update.

I received an email yesterday from product support thanking me for the very informative videos, but wanting me to send fresh tread app logs.

I have removed and reinstalled Tread at least 4 times since I created that video - trying to sort out a way forward without using Tread at all. I assume that the logs are deleted as well as the app.
I wonder what they are hoping to find that wasn't in the original logs that I sent. ?

So I guess I have to get Tread working again and repeat the test. At least I wont have to video it, and I have the video to remind me what I did. Perhaps that was the problem - I must have had a few attempts at recording the video, the logs will be confused.

[turbo19]

Update.

I received an email yesterday from product support thanking me for the very informative videos, but wanting me to send fresh tread app logs.

I have removed and reinstalled Tread at least 4 times since I created that video - trying to sort out a way forward without using Tread at all. I assume that the logs are deleted as well as the app.
I wonder what they are hoping to find that wasn't in the original logs that I sent. ?

So I guess I have to get Tread working again and repeat the test. At least I wont have to video it, and I have the video to remind me what I did. Perhaps that was the problem - I must have had a few attempts at recording the video, the logs will be confused.

Same in my case. After Tread App log, they asked me to make a log recording with the XT2 (just bluetooth), through a hidden programmer menu, triggering a recording and replicating the bug. I have been waiting for a response from Garmin engineering for almost 10 days.