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Any idea why the XT supply shortage?
Posted: Sun May 31, 2020 11:12 am
by Toronto Paul
I’m keen to upgrade to the XT but here in |+|Canada there is no available stock on these units. I’m sure COVID is playing a part but any idea what is behind the great Zumo XT drought of 2020?
Re: Any idea why the XT supply shortage?
Posted: Sun May 31, 2020 11:45 am
by Hati
Just checked it for the oz shop. 6 to 8 weeks processing time. Looks like you are not alone in Canada with this.
Re: Any idea why the XT supply shortage?
Posted: Sun May 31, 2020 3:58 pm
by Exurban
Last week I tried to order one from the Garmin website. I figure they’d have the best supply. At the time it said 1-3 day shipping. Day three and no shipping confirmation, I look at the page again and now it says 3-5 weeks. I chat with customer service and although they apologized, it was the equivalent of a perfunctory shrug.
So I canceled the order and ordered from gpsstore.com who had it in stock and shipped the same day with free 2 day shipping. They even called and emailed to tell me the case I also ordered was backordered and wanted to know how I wanted it handled.
GPSCity and Crutchfield both say they have it in stock with same day shipping. I can’t fathom how Garmin doesn’t have them but other retailers do.
Re: Any idea why the XT supply shortage?
Posted: Sun May 31, 2020 6:11 pm
by HarryBarry
Gpscentral.ca has them on stock here in Canada. Just picked one up. Good luck.
Re: Any idea why the XT supply shortage?
Posted: Wed Jun 03, 2020 12:01 pm
by adm
I ordered mine on Sunday from Helmet City (UK) - and even got 20% off. Shipped Monday and was here yesterday.
Re: Any idea why the XT supply shortage?
Posted: Wed Jun 03, 2020 6:29 pm
by Joby
Exurban wrote: ↑Sun May 31, 2020 3:58 pm
Last week I tried to order one from the Garmin website. I figure they’d have the best supply. At the time it said 1-3 day shipping. Day three and no shipping confirmation, I look at the page again and now it says 3-5 weeks. I chat with customer service and although they apologized, it was the equivalent of a perfunctory shrug.
So I canceled the order and ordered from gpsstore.com who had it in stock and shipped the same day with free 2 day shipping. They even called and emailed to tell me the case I also ordered was backordered and wanted to know how I wanted it handled.
GPSCity and Crutchfield both say they have it in stock with same day shipping. I can’t fathom how Garmin doesn’t have them but other retailers do.
Same story for me. I was checking the Garmin Website regularly and had registered for updates. I ordered mine as soon as I got the notification from Garmin on the 20th of May and it arrived a full week later on the 27th. I was anxious to get one a soon as possible for my YouTube channel. Meanwhile someone else in Guernsey received his weeks earlier because he ordered from
www.sportsbikeshop.co.uk (where it's now on sale at 10% discount). I don't know why I bothered buying direct or assuming Garmin would have their own unit available first.
Re: Any idea why the XT supply shortage?
Posted: Thu Jun 04, 2020 12:48 pm
by Bond007
There is a shortage on the XT because they are so damned popular! Once you have one and use it, you’ll realize why!! I had the Zumo 595 before & it was a piece of rubbish compared to the XT . . .
Re: Any idea why the XT supply shortage?
Posted: Thu Jun 04, 2020 5:45 pm
by Exurban
Seems less a shortage than distribution and customer service issue. The manufacturer doesn’t have them to sell but other retailers do. Annoyingly, Garmin never informed me that instead of 1-3 days it became 3-5 weeks.
I’ve not had a chance to use mine yet, but fiddling with it, I’m impressed. I think they saw that phone apps were stealing market share and had to respond. The XT is a vast improvement over my ancient 660. Really, I can’t believe that thing is 12 years old.
Re: Any idea why the XT supply shortage?
Posted: Fri Jun 05, 2020 7:29 am
by Oop North John
Exurban wrote: ↑Thu Jun 04, 2020 5:45 pm
Seems less a shortage than distribution and customer service issue. The manufacturer doesn’t have them to sell but other retailers do. Annoyingly, Garmin never informed me that instead of 1-3 days it became 3-5 weeks.
Same in the UK, got the e-mail from Garmin saying it was available a week or two after I got it from a dealer
