pangasuis wrote: ↑Fri Sep 09, 2022 10:29 am
i got it just over a year ago, they already replaced it once because my first unit was ghosting and they replaced it in august.
It doesn't matter, the remaining part of the guarantee is still valid. I would still discuss it with them. Unlike software faults, the front desk staff seem to be able to authorise a reconditioned unit. Ive had three over the years, and each time the replacement came back with new screen, the body looked brand new and the firmware was later versions than my original (not just the software that people often refer to as firmware - the permanently installed software for the various hardware devices like BT, MP3 etc). They always come back by return of post.
On another occasion, my guarantee had recently expired, and i had to send a cheque with the faulty unit which had been replaced not long before. They had run out of replacement 550s. They sent me a complete brand new, boxed 660LM and returned my cheque.
I cannot praise enough this aspect of their customer service.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !
Links:
Zumo 590/5 & BC . . .
Zumo XT & BC
