CN EU 2023.2 NTU is available

[ChainsawDude]

Frustratingly, still the same for me - here is a pic of the only Map options I have!

IMG_3754 Medium.jpeg

Yes that is dissapointing.
All I can say is the entire fix was at the Garmin end, I just updated the device when Garmin support said to and a new map update was available immediately.
Have you refreshed? have internet connection?

It now looks like this, the change is "Europe" instead of "Southern Europe", the device has 2 maps, Southern and Northern Europe and I now have street maps for England.

Screenshot 2023-01-11 155148.png (118.14 KiB) Viewed 8413 times

[chrismckay]

My understanding is that each individual needs to contact Garmin Support, they then fix the update to your personal device...

[skellum]

Yes, I have checked a few times to see if it has changed yet - I had contacted support again yesterday (this time by email rather than the Chat line) so I am waiting to hear from them. It's not a huge problem at the moment as its not being used in the near future, but still a little frustrating!

Anyway, glad yours is sorted, I'm sure they will fix mine in due course.

[ChainsawDude]

Yes, I have checked a few times to see if it has changed yet - I had contacted support again yesterday (this time by email rather than the Chat line) so I am waiting to hear from them. It's not a huge problem at the moment as its not being used in the near future, but still a little frustrating!

Anyway, glad yours is sorted, I'm sure they will fix mine in due course.

I find phone works best if you have the time, and you can tell them there are support cases for other people with the same problem.
I work on the assumption that if they don't ask for your GarminDevice.xml then they are not taking you seriously! but there may be exceptions.

[skellum]

All sorted now, I checked Garmin express a couple of times yesterday with no change for the 390, but this morning it was showing an update - connected the 390 and it loaded Europe North & South as it should have done in the first place!

[wks]

Hi all I have a 590 and Garmin Express says i have no updates(apart from a voice update) and my map is 2023.1. Is there a reason why i have not got the update?
Bill.

[sussamb]

Note this update is the NTU map, some older devices use the NT map, no release for that map yet, not sure if that is the issue with your 590?

[wks]

Thanks for reply. The 590 uses the NTU maps.

[sussamb]

Ah ok, it's not that then! I did see mention that the 2023.20 had been pulled for certain models, so maybe that's the issue.

[wks]

Thanks