Battery failure on newish uno XT

[kohog]

Hi, I'm brand new. I'm also frustrated with Garmin. I ride motorcycles and sometimes use a Garmin as a backup in the car. I have the Montana, Zumo 595 and Zumo XT. I bought the XT to use on my bikes to replace the awfully weak screened 595 that is hard to see in any light. Problem is, after using the XT for just about 1 year (during which it worked fine) I now cannot get it to start up. The XT was sitting for about three months without being used so before putting it back on the motorcycle I tried to download any software updates and/or new maps. Problem was the XT wouldn't start up. As soon as the sliding bar reached about 1/3 (upon loadup) the screen would suddenly go black (shut down.) Tried several times, same thing happened every time. Looked for solutions on support.garmin.com and tried their soft reset (hold power button down for 30 secs) - twice - to no avail. Sadly, Garmin is one of those companies who think it's clever to never allow customers to find their 800# (I've looked everywhere I can think of) and have wholly retreated into their insular shell. First, has anyone here had a similar problem - solution pls? Secondly, pls help me get in touch with a person at Garmin as their online help system sucks. I don't mind having to buy a new battery but having this expensive device just lying around doing nothing is more than frustrating.

[Oop North John]

Hi and welcome.

If you're trying to charge your XT then it needs to be a 2amps charger, otherwise you're wasting your time.

[kohog]

I use the charger that came with the XT, why would I use anything different?

[rbentnail]

The XT will shut itself off when the battery is low even when plugged into a power source. Leave it charging overnight and see what happens.

[simoncrewe]

Here in Europe the warranty / guarantee period is 2 years, it sounds like it will be worth spending the time on the phone to speak to Garmin & maybe getting the unit replaced.

Interestingly in the UK the unit is not shipped with a charger, just a usb power lead. As others have said an overnight charge with a >2 amp charger may well solve your problems - good luck, let the forum know how you get on.

[kohog]

Thanks. Did you notice in my 1st post I stated I could not locate an 800# (contact phone number) for Garmin - or I prob'y would not be posting here. No # in any literature that came with device neither at their web site. Plus the solutions offered at their support site don't solve my issue. I would appreciate it if any one can supply that 800#. I'm located in Florida, USA, so no EU nos. pls.

[Peobody]

There is a "Call" link at the bottom of this page on the Garmin website:
https://support.garmin.com/en-US/?conta ... tab=topics

[kohog]

TY, I've been there. It's a palm-off as far as I can tell. They have a short list of things that could go wrong, you click, it goes to a (video of) a "solution." Tried the suggested "soft reset" - twice, but it doesn't work. Now I'm still stuck and NO 800# that I can find anywhere. Pls read my first post, I explained everything. What I need is an 800# for Garmin in the USA. They always used to have one, thought there must be someone on this forum who could supply it.

[danham]

1-800-800-1020

[kohog]

Much appreciated, will call shortly.