XT2 & AirPods Pro 2: no sound so can’t hear music

[BenjaminBob]

Hi, wondering if you can help? I can’t hear music through the XT2.

I have just got the XT2. I have an iPhone 14 pro max, and Airpods Pro 2. As per XT2 instructions, I have paired the XT2 with both my phone (and the Tread app on it), and the AirPods. I am trying to play music (Audible audio book) while riding- Audible app is playing on iPhone, and on the Audible app it says it is connected to XT2. On the XT2, in the music app, it says it is playing the book (and lists the author and title on the XT2 screen). In the settings, it shows that it is paired to both the iphone and the AirPods. Settings in XT2 show the volume is turned up fully on the music player (media), and on the phone the volume is turned right up.

Yet, when I click play, either on the phone or on the XT2, it shows that it is playing yet there is no sound. I’ve checked and it is not muted.

So, I tried playing the Audible book directly to my AirPods rather than through the XT2. It works for around 10 seconds then stops. If the XT2 is turned on, I can’t get any sound on my AirPods (paired directly to the iPhone) for music or phone call. It works for around 10 seconds then phone re-pair’s automatically to the XT2 and the AirPods re-pair automatically to XT2 and it goes silent.

The only way I can get sound is if I unpair both the phone and the AirPods from the XT2. This defeats the point of buying a satnav which you can control your phone on (play music etc without having to touch the phone, which is in a bag in my bike panniers).

I’ve tried turning them all off, then on again. I’ve unpaired them all then re-paired them. Nothing works.

Any idea how I can get the sound working?

Thanks

[Francis]

I have new Zumo XT2 from yesterday.
Pairing with the intercom was ... curious or funny? It was not clearly as with Zumo XT.
But, I have a problem: Navi instructions and button presses are very quiet. Button presses aren't audible and instructions are unintelligible with speed over 50 km/h. Tested with two intercoms, Sena 10U for Neotec and AGV ARK (rebranded Sena). Phone calls has a normal volume, menu from intercom too.

[lkraus]

Most Sena devices set different volume levels for each source and consider the navigation instructions as a different source than phone, music, etc, even if everything is coming through the XT2.

Try using the Sena volume control to change the volume while the instructions are being given.

[Francis]

My problem is solved. In Bluetooth Device Settings, Headphone and MediaAudio off and on (unclick and click). Volume now is OK.