Birdseye Direct issues

[WolfkinTeeth]

First off, Hello. Brand new to this forum. Just upgraded from a Zumo XT to a Zumo XT2 and for the life of me I cannot get Birdseye Direct to work. I am fully updated, I have reset the device, rebooted, Acquired satellite signal and a location. Nothing I do seems to resolve the issue. I get a screen saying something to the effect of "Can't connect to the server, no subscription found." I have tried several different wifi connections to no avail. Any help would elevate you karma.

[WolfkinTeeth]

Update: You have to call Garmin support. It is an issue with some units that needs "to be fixed on the backend" at Garmin. Seems they forgot to enter the serial number of the device so the server rejects it. No ETA given till it is fixed. I had something very similar happen with my inReach where it wouldn't talk to the satellites because they didn't enter the MAC address of the satellite transponder in the database. At least I don't have to ship it back.

[WolfkinTeeth]

Last update: It was something on there end and nothing for me to do. I got an email from them saying the issue has been resolved and sure enough it works now.

[jfheath]

Hi @WolfkinTeeth , A very belated welcome to the forum. I'm sorry - I never spotted your post ....

And thanks for your contribution. Sorry no one on here was able to answer your question, but glad that you got it sorted by Garmin. Especially thanks for keeping us updated so that anyone else with a similar issue can find out what to do !

[WolfkinTeeth]

Thanks for the welcome! No worries on the help issue. I don't think anyone could have done anything. It was resolved on Garmin's end internally. Now that is is fixed though I am happy I upgraded to the XT2.