It is very important to send these problems to Garmin technical service, so that they can see that they are not isolated cases.Bjarne wrote: ↑Tue Nov 12, 2024 9:07 pmYou are right. When forceing the app to close, the problem goes away.turbo19 wrote: ↑Tue Nov 12, 2024 7:30 pmThis problem is created by Tread App's poor bluetooth management. It is a failure similar to calls that are interrupted or synchronization that is interrupted. When you turn off with a short press, and the Tread of the mobile phone is hooked again, the song cover usually appears again, and that is when the songs can be managed via headphones, etc.Bjarne wrote: ↑Tue Nov 12, 2024 6:34 pm I found out the following. Phone and headset is connected via XT2. Phone chosen as source in music-player, and the buttons don't work, If I then disconnect the bluetooth link from my phone, and re-connect it, things works fine. I can control from XT2, and I see information about songs. The strange ting is that if I put the XT2 in hibernation or turn it off compleatly, the problen comes back when starting up again. Phone and headset connects automatically. To correct, I need to un-link and link from my phone again. I have informed Garmin about this, whitch have people looking ito my case. Hopefully they can find out. It seems like the "control protocols" are lost when re-starting XT2. If opening the music player at once after re-start, I can see the controls comes back when the phone connects. After 3-4 sec it stops working. Of cource, I can work around the issue like others do, but I think Garmin should be helt accoutable for their software. If a feature is there, it should work.
I am already tired of sending complaints to Garmin about the Bluetooth problems we are suffering.
product.Support@garmin.com
"Bluetooth problems with multimedia, syncing and phone calls when Trea App is fully installed"
Otherwise they will never fix it, and in this case Bluetooth is essential for the Tread App to perform all its functions.
Thank you all.
