NT2020.1

Post by **sussamb** » Thu Jul 18, 2019 12:44 pm

Garmin say it's fixed

Post by **johnarthur** » Thu Jul 18, 2019 1:43 pm

Thank you sussamb. As a matter of interest how did you find out that Garmin had fixed it? The email I was promised from support has not arrived.

John

Post by **sussamb** » Thu Jul 18, 2019 2:14 pm

I'm a mod on the Garmin forums, was told by Garmin staff and confirmed by those who raised the issue there.

Post by **Big Mac** » Thu Jul 18, 2019 7:41 pm

I contacted Garmin support about the very same issue early this week. I sent them Garmin Express logs, as requested, and then heard nothing back!

However, I have just tried again, and now everything works! So I too suspect they found a bug and quietly fixed it.

Post by **alan sh** » Thu Jul 18, 2019 8:33 pm

Yep - worked for me too.

The map on my 660 was up to date but I had an option to install to computer. Clicked on that and it sorted itself out.

Alan

Post by **paynes1** » Fri Jul 19, 2019 8:33 am

Pcs all updated.

Thanks to those who helped nudge Garmin to get this glitch sorted.

Steve P

Post by **Westy** » Fri Jul 19, 2019 3:52 pm

Seconding the thanks to all.

Map updated to laptop running Win 7, and installing as I type on Win 10.

Post by **johnarthur** » Fri Jul 26, 2019 10:09 am

As a footnote I mentioned that Garmin support had told me that I would receive an email after the problem had been solved. I did not receive one but a few days ago I got an email asking for feedback so I mentioned the missing email in amongst the other items. Within minutes I received an email saying my problem had been fixed! At least they read the feedback.

Post by **Davemyers** » Tue Aug 13, 2019 4:26 pm

On Sunday I updated my Camper 760LM to 20.20.1 and it worked fine.

Then I installed it onto my 660 and it lost all mapping.

So I tried it again and still no joy.

Today I had to reinstall Mapsource (I like it and I’ve used it for 20+ years so I want to keep it) as for some reason it had disappeared from my computer at the same time as the update. Coincidence? I’m not so sure.

I then reinstalled 20.20.1 onto device and PC - the update I’d added to the Camper wasn’t there - coincidence? Curious.

This time 20.20.1 is now on the PC but not on the 660. I’m not best pleased with this as I’ve never had any issues previously, and I’ve got several more Garmins I play around with.

It is now running an update to the 660 which currently isn’t showing any form of mapping at all. I’ll know in a couple more hours, but frankly I’m not confident with this latest update.

Like Arnie- I’ll be back!

Post by **Davemyers** » Tue Aug 13, 2019 8:27 pm

Well that didn't work either.

This time I’ve formatted the sd card, so let’s see what happens next

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