Zumo User Forums

UPDATE ON MY ZUMO XT THAT WENT BAD DURING A ROUTINE MAP UPDATE. Garmin have now, at last, done the right thing. Mine has been returned for a new replacement. This took considerable persuasion and multiple phone calls and e-mails including sending them the logs from express. Cheers everyone that ...

Thanks to everyone who has tried to help, I really appreciate it, thank you. Along with my son who is tech savvy, we have tried all of the things that have been suggested by people on this forum and Garmin to no avail. Today I have had two phone conversations with Garmin support, and now they are ...

Ok, that didn’t work, a utube vid showed selecting map and then speed and then holding your finger on the 0 mph and then the clear all user data was one of the options that came up….so I did that….still coming up as map data is not available when I select address.

Step 2 whereabouts exactly …in the same place where settings is ?

Stu, thanks.
My son has been helping with his laptop and Garmin express but…..we still don’t know how to do the full factory reset…..do you know how ?

I updated it as I was in central London with a lot of new 20mph zones which mine was still saying were 30mph……wish I had left it as it was

Does that have to be done by connecting to a laptop ?

The Garmin manual just says do the map update again,making sure it is not interrupted.
What it does NOT say is how you actually do that when the XT thinks it’s software and maps are up to date. There doesn’t appear to be a way of re-updating it.

If I ride the bike the XT works fine as a moving map display but, any attempt to enter a destination and ride using a route, is met with a “cannot calculate route” message

Hi,
I have recently updated my XT, both the software and map updates.
It won’t navigate to any destination anymore, it was fine a few days ago before the update.
I didn’t connect it to a laptop but just connected it to my home Wi-Fi

Anyone had this problem ?