Tread: no results when searching

For help and advice on the Garmin Zumo XT2.
locodude01
Posts: 4
Joined: Tue Oct 15, 2024 9:20 am
Great Britain

Re: Tread: no results when searching

Post by locodude01 »

jfheath wrote: Tue Oct 29, 2024 11:18 pm Android AND Ipad


Mag glass. Type in search word - I used streets, towns, well known locations

Often the location is found in the pop up list.

When selected, the place is never found.

Does Tread have to be connected to the XT2 when you search ? Just a question, I don't need to know.


Its the first time I have tried to find anything.
We all seem yo be having the same problem with the tread app. I can sometimes do 2 or 3 searches fine & then it stops working. You shouldn't need to be connected to the XT2, that's the whole idea. Please email Garmin through the help section in the app, they will respond to you. The more of us complain, the quicker it'll get sorted.
ZumoGSer
Posts: 18
Joined: Tue Mar 19, 2024 11:22 am
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Re: Tread: no results when searching

Post by ZumoGSer »

jfheath wrote: Tue Oct 29, 2024 11:18 pm Android AND Ipad


Mag glass. Type in search word - I used streets, towns, well known locations

Often the location is found in the pop up list.

When selected, the place is never found.

Does Tread have to be connected to the XT2 when you search ? Just a question, I don't need to know.


Its the first time I have tried to find anything.
jfheath connecting to XT2 makes no difference
Enter search name , often a location is found in pop up list
Select that location eg London Heathrow and NO RESULTS are found

iPhone IOS 17 and also IOS18.1
Furthermore also on a different iPhone
Also when Tread deleted and reinstalled ( As suggested by Garmin Support )

Matter still not resolved …..
ZumoGSer
Posts: 18
Joined: Tue Mar 19, 2024 11:22 am
Been liked: 1 time
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Re: Tread: no results when searching

Post by ZumoGSer »

FJI
Tread app ( connected to XT2) select three bars top left
Settings
About
App version ( tap app version ten times ) and up comes an option
which creates a zip file and a report which gets emailed to Garmin Support
jfheath
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Location: West Yorkshire, Uk
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Re: Tread: no results when searching

Post by jfheath »

I've not been involved in this issue. I'd noticed, but had other evidence to put together. It bothered me that the data submitted as evidence gets logged with your email address, rather than the case number. So the thought that two issues might be confused was something I want to avoid.

But a thought occurred to me. Rather than complying with requests to show that something isn't working - could THEY post videos to show how it should work. That would be really helpful.

I find the current batch of how-to videos (and yes, I have watched all of them) answer questions that I have never felt the need to ask, and avoid anything that I would find useful.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590/5 & BC . . . Zumo XT & BC
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