Tread: no results when searching

[locodude01]

Android AND Ipad


Mag glass. Type in search word - I used streets, towns, well known locations

Often the location is found in the pop up list.

When selected, the place is never found.

Does Tread have to be connected to the XT2 when you search ? Just a question, I don't need to know.


Its the first time I have tried to find anything.

We all seem yo be having the same problem with the tread app. I can sometimes do 2 or 3 searches fine & then it stops working. You shouldn't need to be connected to the XT2, that's the whole idea. Please email Garmin through the help section in the app, they will respond to you. The more of us complain, the quicker it'll get sorted.

[ZumoGSer]

Android AND Ipad


Mag glass. Type in search word - I used streets, towns, well known locations

Often the location is found in the pop up list.

When selected, the place is never found.

Does Tread have to be connected to the XT2 when you search ? Just a question, I don't need to know.


Its the first time I have tried to find anything.

jfheath connecting to XT2 makes no difference
Enter search name , often a location is found in pop up list
Select that location eg London Heathrow and NO RESULTS are found

iPhone IOS 17 and also IOS18.1
Furthermore also on a different iPhone
Also when Tread deleted and reinstalled ( As suggested by Garmin Support )

Matter still not resolved …..

[ZumoGSer]

FJI
Tread app ( connected to XT2) select three bars top left
Settings
About
App version ( tap app version ten times ) and up comes an option
which creates a zip file and a report which gets emailed to Garmin Support

[jfheath]

I've not been involved in this issue. I'd noticed, but had other evidence to put together. It bothered me that the data submitted as evidence gets logged with your email address, rather than the case number. So the thought that two issues might be confused was something I want to avoid.

But a thought occurred to me. Rather than complying with requests to show that something isn't working - could THEY post videos to show how it should work. That would be really helpful.

I find the current batch of how-to videos (and yes, I have watched all of them) answer questions that I have never felt the need to ask, and avoid anything that I would find useful.