Europe NTU 2023.20 map locked on Basecamp

[Granvet]

Hi guys. Portuguese user here so sorry for any mistakes using the English language.

Two weeks ago I successfully updated my Zumo XT to map Europe 23.20 with Garmin Express. When installing the same map on the PC it showed a red message in the end "couldn't perform the changes to the map".

Red message "Fail to apply changes to the map"

BC3.png (176.19 KiB) Viewed 4764 times

Opening Basecamp, the map was there but said it was locked.

Locked map message everytime I open Basecamp

BC4.png (211.5 KiB) Viewed 4764 times

With Zumo XT connected it shows the map divided in two zones, North and South divided by a blue line. I guess this is normal because of file size limit on FAT32. Limit is 4 Gb so it's divided in two 4 Gb files (North and South)

Using 23.20 map from Zumo XT: a blue line surrounds the Europe North. Inside blue line the map is detailed, outside it lacks detail, only shows main roads, like the Global Map

BC6.png (972.72 KiB) Viewed 4764 times

Zoomed area of the same map in Zumo XT to show the different detail between South Europe and North Europe in French/German border

BC7.png (1.13 MiB) Viewed 4764 times

Selection of the other 23.20 map in Zumo XT shows a blue line around Southern Europe and the opposite happens regarding map detail to the Northern portion of the map

BC9.png (1.02 MiB) Viewed 4764 times

Selected 23.20 map installed on PC with no blue line around any Europe zone but message "Map detail locked" message on the bottom right corner.

BC10.png (1.19 MiB) Viewed 4764 times

Contacted Garmin Support and after two weeks of suggestions it still doesn't work. Tried opening GE and BC as administrator, they gave me an unlock code that changed the map status from "locked" to "unauthenticated" wich in fact is the same thing, uninstalled BC and reinstalled it to no avail...

Map management after introducing unlock code supplied by Garmin Support. Map status changed from "locked" to "unauthenticated"

BC5.png (192.39 KiB) Viewed 4764 times

They then sent me an .gma file that should Authenticate the 2023.2 European map but that didn't work also.

Next they said it could be related to something on my PC not allowing the correct map install. Today I tried a clean install in my son's PC of Garmin Express, Basecamp and Europe 2023.20 map with the same results: map Locked (or Unauthenticated) and only available the version installed on Zumo XT.

I can fully use BC with the 23.20 map if the Zumo XT is connected to the PC but it is so slow and since it is separated in North and South zones it's not possible to plan a route that crosses one zone to the other because BC only uses one map at a time.

Maps 22.20 and 23.10 installed on BC are working fine.

Photos of the Portuguese version but I hope you can understand them with the captions.

Do you have any ideas or suggestions?
Thanks in advance

[Peobody]

If you normally run your PC logged in as a user whose account is set to a standard user then I suggest reinstalling the map with your account set as an administrator account. An unknown to me is whether the existing map needs to be uninstalled first so if a reinstall fails try uninstalling the map and then installing it again.

Background: I had experienced map to PC installation issues and locked map issues before changing the way I did things. That change was that I first elevate my user account on my PC to Administrator before installing or upgrading any Garmin software or map. I have not had a problem since I started doing this. Note: Doing the installs or upgrades using "Run as administrator" did not work.

Procedure: My Windows 10 PC is configured with two users, an "Admin" user and a "Me" user. The "Me" user account is normally set as a standard user. Before doing a Garmin software or map install or update I login as the Admin user and change the Me user account to an administrator account. I then logoff as Admin, login as Me, do whatever Garmin related thing I need to do, then reverse the steps and change the Me account back to a standard user.

[FrankB]

I do agree with @Peobody that it's best to do installations with an Admin account to prevent problems. Oh yes, and make sure you have enough free space on your hard drive.

But to solve this issue you could also try JaVaWa GMTK. https://www.javawa.nl/gmtk_en.html
Step 1) find the GMA files on your ZUMO XT. On mine they are in 'This PC\zūmo XT\Internal Storage\.System\Map' (You will have to make the .System folder visible in the developer menu. More info: app.php/ZXT-P84)
Step 2) copy them to you hard drive
Step 3) Use JaVaWa GMTK to import the GMA files. (Import unlock codes from folder)

Note: JaVaWa GMTK cannot import directly from the XT because it uses MTP

Good Luck

[Granvet]

Thanks @Peobody and @FrankB

My PC only has this account "User" and it is already at Admin level:

Yellow highlight: Admin level of "User" account

User.PNG (50.7 KiB) Viewed 4736 times

Garmin support already sent me an .gma file by email but that didn't work too.
@FrankB , do you think this JavaWa method will work differently?

My hard drive has enough free space and also tried on my son's PC and run into exactly the same issues: map locked on Basecamp
My PC has Windows 10 Pro but his has Windows 10 Home

Thanks for the help.

[Granvet]

@FrankB I tried your sugestion of JaVaWa GMTK but that didn't change anything. The map remains locked

Let's see what Garmin Support has to say tomorrow on this...

@Peobody and @FrankB do you have Europe NTU 2023.2 map installed on your PC and unlocked on Basecamp?

Thanks

[FrankB]

Sorry it didn't work for you. Yes I have it installed and unlocked.
Good Luck with Garmin Support.

cn2023_20.jpg (542.95 KiB) Viewed 4717 times

[Granvet]

Good Luck with Garmin Support.

Yes, after two weeks I'm loosing faith on Garmin Support...

[FrankB]

For my own piece of mind I did the following test.
1) Removed ALL codes from my laptop. These are stored in %appdata%\garmin\maps, Just type it in the address bar of windows Explorer. But you can also search for all *.gma files on your hard drive using Windows Explorer.
2) Checked Basecamp. It said that the map was locked.
3) Closed Basecamp.
Did what I posted earlier:
4) Copy the GMA files from the XT to the hard drive.
5) Import it with JaVaWa GMTK
6) Checked the folder from step 1. It now contained the GMA files
7) Started Basecamp and the Map was unlocked.

I don't recommend that you do the same thing, unless you feel you are confident to do this. Especially step 1. This is another way of saying I'm not responsible.
I would recommend to follow Garmin Support directions.

Step 0 Check folder where Code are stored.jpg (35.72 KiB) Viewed 4712 times

Locked Maps.jpg (104.95 KiB) Viewed 4712 times

Step 1 Copy codes from XT.jpg (96.62 KiB) Viewed 4712 times

Step 2 Import codes via Javawa GMTK.jpg (76.35 KiB) Viewed 4712 times

Step 3 Choose the folder where the codes from the XT are saved.jpg (46.5 KiB) Viewed 4712 times

Step 4 Imported.jpg (77.27 KiB) Viewed 4712 times

Step 5 Check the folder again..jpg (43.05 KiB) Viewed 4712 times

[Granvet]

My folder is like this:

codes.PNG (25.07 KiB) Viewed 4710 times

Highlighted is the .gma file sent by Garmin Support to me
The other two I guess are for 2022.2 and 2023.1 maps...

[FrankB]

Yes that's the folder.
I do not see the Codes from the XT. I Checked with 2 XT's. My own XT and the one from my son. The files from the XT's are named like:

D6159250A.gma
D9496010B.gma

and dont have those long names...

I would prefer to unlock with the files from the XT.